Shipping Policy

Thank you for shopping with us. We are committed to ensuring your order is processed and delivered to you as quickly and smoothly as possible. Please read our shipping policy below for more information about how we handle orders, dispatch, and delivery.

Order Processing Time

All orders are processed within 1–3 business days after payment has been received and confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods such as sales, new collection launches, or holiday seasons, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email as soon as possible.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are as follows:

Australia

• Standard Shipping: 3–8 business days
• Express Shipping: 1–4 business days

International Shipping

• Standard International Shipping: 7–21 business days
• Express International Shipping: 5–10 business days

Please note that delivery times are estimates only and may vary depending on your location, postal service delays, customs processing, or peak shipping periods.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details, where applicable. Please allow up to 24–48 hours for tracking information to update.

Incorrect Shipping Details

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you realise you have entered the wrong shipping information, please contact us as soon as possible at [your email address]. We will do our best to update your details before your order is dispatched, but we cannot guarantee changes once the order has been processed.

Delayed, Lost, or Stolen Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by postal services, couriers, customs, or other factors outside our control.

If your parcel appears lost or significantly delayed, please contact us and we will assist you in lodging an enquiry with the shipping carrier.

Once an order has been marked as delivered by the courier, we are not responsible for lost or stolen parcels. We recommend ensuring a secure delivery location is provided at checkout.

International Duties and Taxes

For international orders, customs duties, taxes, and import charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking with your local customs office for more information before placing your order.

Multiple Items / Separate Shipments

In some cases, orders containing multiple items may be shipped separately depending on stock availability or packaging requirements. If this happens, you will be provided with tracking details for each shipment where applicable.

Pre-Order Items

If your order includes a pre-order item, please note that dispatch times will be clearly stated on the product page. Orders containing pre-order items may be held and shipped together once all items are available, unless otherwise advised.

Contact Us

If you have any questions about your order or shipping, please contact us at: shantyapparells@gmail.com